By accessing or using Igro Pazl's website and services, you agree to be bound by these Terms of Use. If you disagree with any part of these terms, you may not access the service.

These terms apply to all visitors, users, and others who access or use our floral arrangement and design services. We reserve the right to update these terms at any time, and continued use of our services constitutes acceptance of any modifications.

Igro Pazl provides fresh and dried flower composition services, including custom arrangements, seasonal designs, and special occasion florals. Our services are available throughout the Lankaran region and surrounding areas in Azerbaijan.

When using our services, you agree to provide accurate and complete information for all orders and consultations. This includes delivery addresses, contact information, and specific requirements for arrangements.

Order Accuracy

You are responsible for reviewing order details before confirmation. While we strive to accommodate changes, modifications to confirmed orders may not always be possible, especially for same-day deliveries.

Care Instructions

For fresh arrangements, following provided care instructions helps ensure longevity. We're not responsible for arrangement deterioration due to inadequate care after delivery.

Orders can be placed through our website, phone, or in-person consultation. Payment is typically required at the time of order confirmation, though we may offer payment plans for larger projects.

Pricing and Availability

Prices are subject to change based on flower availability and seasonal factors. We'll notify you of any significant price adjustments before processing your order.

We offer delivery services within our service area for an additional fee. Delivery times are estimates and may be affected by weather, traffic, or high demand periods.

• Someone must be available to receive deliveries during specified time windows
• We may leave arrangements in safe locations if pre-authorized
• Delivery fees vary based on distance and arrangement size
• Same-day delivery availability depends on order volume and timing

Cancellation policies vary depending on the timing and nature of your order. We understand plans change and try to work with customers when possible.

Cancellation Timeline

Orders cancelled more than 24 hours before scheduled delivery are typically eligible for full refunds. Orders cancelled within 24 hours may incur processing fees, especially if flowers have already been prepared.

Quality Guarantees

If you're unsatisfied with the quality of your arrangement, contact us within 24 hours of delivery. We'll work with you to resolve any issues, which may include replacement arrangements or partial refunds.

All original floral designs, website content, and promotional materials created by Igro Pazl are protected by intellectual property laws. You may not reproduce or distribute our designs without permission.

Photos of our work may be used by us for marketing purposes unless you specifically request otherwise. We respect privacy and won't share personal information associated with your orders.

While we strive for perfection in every arrangement, natural flowers can vary in appearance, color, and longevity. We work with seasonal availability and may substitute flowers of similar quality and style when necessary.

Force Majeure

We're not liable for delays or inability to perform due to circumstances beyond our control, including severe weather, supplier issues, or other unforeseeable events.

We collect and use personal information only as necessary to provide our services. This includes contact information for delivery, payment details for processing orders, and preferences to improve service quality.

Your information is not shared with third parties except as necessary for service delivery (such as payment processing or delivery coordination). We maintain reasonable security measures to protect your data.

These terms are governed by the laws of Azerbaijan. Any disputes will be resolved through local jurisdiction in Lankaran, Azerbaijan.

If any provision of these terms is found unenforceable, the remaining provisions will continue in full effect.